REFUNDS & RETURNS

This policy sets out the returns policy for goods or services purchased through the online store operated by Bespoke Quirky 

I want you to be happy with my products and service. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

Some types of goods are exempt from being returned for a refund , personalised and made to order are exempt as they are made to the customers requirements 

My standard returns policy entitles you to a full refund of the purchase price only and excludes postage costs (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days..

 If an item you purchased was purchased with a discount voucher, then I will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please make contact before making the purchase.

Best wishes Kerrie x